Notice that one side is for conventional systems and one is for heat pumps. i’m having the same problem right now; and my apartment is too hot for me to even fall asleep. (Note: when doing my humidifier work, I never touched the Ecobee wiring). hide. [ While it isn't 100% accurate, if you have a white wire going into a W2/AUX/E terminal, and an orange wire going into a W or O/B, it's a good indicator that you have a heat pump system. ecobee thermostats are optimized for one or two-stage heating and cooling equipment. Installation By using our Services or clicking I agree, you agree to our use of cookies. Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! Cookies help us deliver our Services. How can I troubleshoot? "@type": "ListItem", Even the sensors is says it’s 83/84 ecobee thermostats are compatible with most residential heating and cooling systems in North America, including gas, oil, electric, and dual fuel systems. * Compared to a hold of 72°F/22°C. Nest records your changes and learns your preferences over time. Looks like there are a lot of issues with the thermostat not cooling to the set temp. Get Tech Support 1-833-202-2695. } } Help your community. I think it's white when not running. If you wired up your ecobee system as a conventional system when you actually have a heat pump system, you will just want to make the necessary wiring changes and reconfigure the equipment. Remove the ecobee from the wall and examine the wiring once again. I changed it to 2. After installation, my AC is not cooling. There are numerous days where it has "yelled" at me saying there is a problem because aux heat is kicking on so much. } ; Once all is connected, you can plug in your thermostat and go on with the app installation detailed in our guide. While supplies last. ecobee doesn’t have schedule learning capability. Which is extremely easy to do with an Ecobee thermostat. ecobee Support; Thermostats; Programming Your ecobee Thermostat; Threshold settings for ecobee thermostats This article applies to the following ecobee models: ecobee SmartThermostat with voice control, ecobee4, ecobee3 Lite, ecobee3 Threshold settings allow you to configure your HVAC equipment for greater efficiency and prevent damage to your equipment by controlling how the ecobee engages it. Verify the correct wiring at your furnace/air handler control board and ensure that the wiring matches at the ecobee. If the valve is energized on the wrong setting, you'll receive heat when calling for air conditioning and you'll receive air conditioning when calling for heat. Humidity Sets the percentage of relative humidity at which your ecobee will generate a Low/High Humidity Alert. If it isn't actually running then maybe there's another problem with the equipment. } The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. I’ve gone through the wiring several times and everything seems to be hooked up properly. Staging control lets you get the level of comfort you like while lowering energy use. If you only have one R wire connected to your ecobee, select "Yes, only RC is connected" If you have both an RC and an RH wire (this means you have separate heating and cooling systems, such as a boiler and an air conditioner) select "No, RC and RH are connected" Next, the ecobee will display all of the detected wires. After switching the fan control to the furnace, my heat kick on just as it should. "position": 2, "position": 1, The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. Honestly, I’ve wanted a Nest thermostat for a long time. Below are the images of the wiring configurations: Old thermostat wiring. Doesn't the snowflake being blue indicate that it thinks it is cooling? ] eco+ makes temperature adjustments when community electrical demand peaks, which lessens the overall strain on the power grid and increases your consumption of cleaner energy. You can setup email alerts for: HVAC Maintenance (receive service reminders every X amount of months) Feature Friday: Free Cooling by Andrew Newton on June 12, 2015. "@context": "http://schema.org", Damn I do have a similar issue. Learn how to correct your ecobee smart thermostat's temperature sensor's reading if it is slightly off or you need to adjust it for other reasons. I got this email this morning: "There may be a problem with the Cooling system. I’m never coming to your house. Ecobee lite is not cooling in mornings, either though it is set to 81. Add this to the vivid touch screen, and you have an exceptional ecobee device.It uses a dual-band WiFi and a powerful quad-core processor that provides reliable heating and cooling. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. It’s a This was to much for my ecobee to control and was not able to tell the furnace to turn on the heat. Maybe it's an AC issue. Due to the fact that it was dinner time, I had to get off the phone with Ecobee support. How to Access & Adjust Comfort Settings "item": Upon first installing your thermostat, if you notice that you're getting warm air when calling for cooling (or the opposite! What delta would you recommend? { "@id": "https://support.ecobee.com/hc/en-us/categories/360000707071-thermostats", Fan Dissipation. 1 Based on internal measurements of thermostat runtime data, ecobee smart thermostats have delivered more than 10.4 TWh of energy savings.. 2 eco+ Schedule Assistant works with SmartThermostat with voice control.. 3 Where applicable. Get Tech Support 1-833-202-2695. If you’re not sure what kind of system you have, you can quickly pop off your current thermostat and take a look at the wiring. This article applies to all ecobee thermostats except Smart, Smart SI, EMS and EMS SI. Need more help? Each manual contains the most widespread issues and troubleshooting instructions for them. I don't even set 81 in away mode hah. Help! I tried resetting the Ecobee completely to no avail. Below is a summary of the types of HVAC systems ecobee thermostats are compatible with. Lets you know if your heating and cooling equipment isn’t performing as it should. Easy fix by our HVAC guy but had us sweating (literally and figuratively lol). This happened to us and the coil had froze. This is a sign that your Ecobee just needs to be reset. Press question mark to learn the rest of the keyboard shortcuts. 2) For heat pumps, verify the O/B reversing valve is energized on the correct setting. "item": Do you have an orange wire in W or O/B? When engaging your compressor, the ecobee will energize the Y1 terminal, so you'll want to make sure you have the correct wire in the Y1 terminal. }, Network Possible network issues. If you're not sure whether or not you have a heat pump, here are a few things to consider: Below is an example of what your wiring may look like on your old thermostat. The ecobee Smart Thermostat is a simple, stylish way to control your heating and cooling throughout your home. I've had ecobee for many years, but bought a new house 6 months ago and installed a new ecobee here. Dead I tell you! I recently bought an ecobee and installed it myself. These terminals engage your auxiliary heat--you will have aux heat if you have a heat pump. From what I can tell, the snowflake here just means that the system is in cooling mode, as opposed to heat, auto, or off. It even works during these times when the ecobee isn’t otherwise cooling. "@type": "ListItem", East Central Alabama here. "name": "Thermostat Troubleshooting" // ]]>. There are two important points to note here: 1. "@id": "https://support.ecobee.com/hc/en-us/sections/360001678732", "@id": "https://support.ecobee.com/hc/en-us", Ecobee, like any other thermostat, only starts and stops the equipment. "@type": "BreadcrumbList", Legal conditions appl "name": "Home" ecobee supports all 3 major voice assistants and has an Alexa speaker built into it. Savings Your ecobee can help you save money. If auto, you may be within the delta range you have set and so your unit won't cool below 73 (default is 5 degrees delta so heat would be set at 68). The easiest way to diagnose if this is the issue is by also testing your heat--is the air warm or cool? "name": "Thermostats" //